Returns & Exchanges Policy
Returns
We accept returns within 10 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. To start a return, contact us at rollmodelus@gmail.com with your order number and reason for return. Once approved, we'll email you a return shipping label.
Refunds will be issued to your original payment method within 7-10 business days of us receiving and inspecting the returned item. Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped).
Exchanges
Exchanges are only available for items that arrive damaged or defective, and must be requested within 10 days of delivery. If your item arrives damaged, please contact us at rollmodelus@gmail.com within this window with your order number and photos of the damage. Once your claim is verified, we'll email you a return shipping label and send your replacement at no additional cost.
We are not able to offer exchanges for reasons other than damage (e.g., wrong size, changed mind) — please use the returns process above instead.
How to Start a Return or Exchange
Email rollmodelus@gmail.com with your order number and reason for the request.
Our team will review and send you next steps within 2 business days.
We'll email you a prepaid return shipping label.
Once we receive and inspect the item, we'll process your refund or exchange.
Questions?
Reach out to us at rollmodelus@gmail.com and we're happy to help.